(1) If I request for a replacement, when will I get it? Call to our customer care to know about your replacement status or mail to firstname.lastname@example.org
(2) Which products are not eligible for returns? The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
|Category||Products that can’t be returned|
|Auto Accessories||Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax|
|Automobiles||Cars, Mopeds, Motorcycles and Scooters|
|Bath and Spa||Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps|
|Baby Care||Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers|
|Cleaning Products||Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder|
|Accessories Computer||Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software|
|Food and Nutrition||Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products|
|Fashion||Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits|
|Footwear Accessories||Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax|
|Gardening Products||Plant Saplings, Plant Seeds and Soil Manure|
|Health Care||Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip|
|Home Products||Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays|
|Hygiene||Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care|
|Innerwear||Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests|
|Music Instrument Accessories||Mouthpiece Cap/Pad/Set, Oils and Polish|
|Party Supplies||Balloons, Candles, Cut-outs, Decoration articles and Whistles|
|Festive Supplies||Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color|
|Personal Care||Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs|
|Pet Supplies||Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs|
|Sexual Wellness||Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators|
(3). Can items be returned after the time period mentioned in the seller's Returns Policy? No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
(4). Do I have to return the freebie when I return a product? Yes, the freebie has to be returned along with the product.
(5). How do returns work? You can raise a request to email@example.com to return your items. Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund.
(6). What should I do if I have an issue with my product after the return period? You can get in touch with the brand or an authorized service centre of the brand to claim the warranty for your product (wherever applicable).
(7). What are the checks done for an item that I'm returning? During pick-up, your product will be checked for the following conditions
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product's original packaging/ box should be undamaged.|
The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
(8). How can I return or exchange an item? To return/exchange your order, follow these simple steps: You can raise a request to firstname.lastname@example.org to return your items. Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund.
(9). When is a return of an item not possible? Sellers cannot accept returns of item(s) in the following cases: a. When an item is damaged because of use or when it is not in the same condition as you received it b. When any consumable item has been used or installed c. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories d. When non-returnable items are involved such as innerwear. Lingerie etc. e. When items are tampered with or have missing serial numbers
(10). How can I know the status of my refund? You can raise a request to email@example.com to know the status of your refund or you can contact at our customer care for more info. For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
(11). What are the modes of refund available after cancellation? The different refund modes available are: a. Back to source - available for orders base on sellers. The amount is refunded to the payment mode that was originally used to pay for the order b. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not
(12). When are refunds given? Refunds are given when: a. The seller cannot provide a replacement b. Sellers allow refunds on select categories under certain conditions
(13). I ordered a wrong item. Can I return it? The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.
(14). What should I do if I find the package open or tampered on delivery? You can raise a request to firstname.lastname@example.org to know the status of your refund or you can contact at our customer care for more info.
(15). Why have I been asked to ship the item? When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
(16). What is the pickup process? Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS/E-Mail with more details will be sent to you on the day of the pickup.In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
(17). I have requested for a return for my item. When will it happen? You will receive an email & SMS with the details of your return.
(18). I have requested a replacement, when will I get it? You can raise a request to email@example.com to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
(19). I've still not received the refund in my bank account. If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
(20). What are the refund timelines if I cancel or return a product? The refund timelines will depend on the payment modes, usually it will take 7-10 business days Note: Refunds will be credited to the payment source used at the time of placing an order.